Residential Operations

Residential Supervisor

Our Mission

Residential operations are crucial to a solid waste authority’s responsibilities, focusing on waste collection and management within residential areas. These operations involve coordinating household waste collection, promoting recycling initiatives, and educating residents about proper waste disposal methods. The solid waste authority establishes and manages collection schedules, routes, and guidelines to ensure efficient and effective waste collection from residential properties. This can involve providing residents with bins or containers for segregating different types of waste, such as recyclables, organic waste, and general non-recyclable waste. By establishing clear and convenient waste collection systems, residential operations aim to encourage residents to participate actively in waste management practices and reduce the amount of waste sent to landfills.

Residential Operations NCSWA Collection Bins

POLY CART use and guidelines

North Central Solid Waste Authority uses “poly cart trucks” with arms on the side that pick up the poly cart and dump it into the truck’s top. If the cart is turned sideways or backward, the truck can’t grab it to empty it, which can damage the cart.

The trucks will run on one side of the street at a time. If they pass your house, it may be two to three
hours before they return to get to the other side. “They will be back.” 

The following guidelines apply to ensure efficiency and employee safety. Failure to comply with the
guidelines will result in your trash not being picked up. Please get in touch with us if you need assistance or have further questions.

1. All trash must be bagged.

2. NCSWA will only pick up items in the polycart – no bags on the ground will be picked up.

3.  Carts must be placed at the curb or on the turnout of your driveway before 7:00 am on your pick-up day.

4. Carts cannot be placed within 5 feet of mailboxes, fences, parked cars, or other objects such as other polycarts.

5. Place polycart on flat, even ground.

6. Only your poly cart will be picked up on your regular trash pick-up day. No other trash cans will be picked up.

7.  Items cannot be placed on the cart or protrude from the polycart. Rocks can damage trucks and surrounding vehicles.

8. Any items placed on top of the cart will fall to the ground when the automated arm picks them up, so try to get everything in the cart so the automated arm can pick it up. Please do not overfill your cart so that the lid will close properly. 

9. Cardboard boxes must be flattened and bagged.

10. Polycarts must be 4 feet apart from each other for new equipment.

Prohibited items

NCSWA cannot accept the following items – do not put any of these in your polycart or your trash
will not be picked up.

  • No dirt, concrete, brick, gravel, or masonry products.
  • No feces.
  • No dead animals.
  • No tires
  • No weeds or branches.
  • No hazardous materials.
  • No loose trash.
  • No kitty litter.


We have received numerous concerns regarding the disposal of substances liable to spontaneous ignition.

Hot ashes or cinders, smoldering coals, and greasy or oily substances liable to spontaneous ignition are prohibited from being disposed of in a residential poly cart. Refuse of this type shall be placed in a non-combustible container on a non-combustible surface at least 2 feet from any combustible wall, partition, or exterior window opening and at least 10 feet away from any other flammable materials. Ashes or cinders shall be cold for at least twenty-four hours prior to proper disposal.

Service Applications & Forms

NCSWA Roll Off Application

Roll Off Application

NCSWA Self-Haul Application

Self-Haul Application

NCSWA Service Application

Service Application

NCSWA Change of Service Request

Change of Service Request

NCSWA Handicap Route Status Application

Handicap Route Status Application

NCSWA Senior Low Income Application

Senior Low-Income Application

NCSWA Vacant/Disconnection Request

Vacant/Disconnection Request

Submit Your Completed Application

Have you completed your application and are ready to submit it? You can submit it by attaching it to the form below, you can mail it or fax it.  If you need additional assistance, please do not hesitate to contact us.  We are looking forward to hearing from you.

Click or drag files to this area to upload. You can upload up to 3 files.
Only one application per submission is allowed. Do you have more than one application or form? Resubmit this form once your first submission complete.

Mailing Address

P.O. Box 1230
Española Way, NM 87532


(505) 747-8464

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Visit Us

1101 Industrial Park Road
Suite C
Española, NM 87532

Mailing address

P.O. Box 1230
Española, NM 87532

CAll us

(505) 747-8459

Send us a Fax

(505) 747-8464

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